Short answer: There is no walk-in "Medicare office" in Little Rock. Medicare is run by the federal Centers for Medicare & Medicaid Services (CMS), and it helps people by phone at 1-800-MEDICARE (1-800-633-4227) and online at Medicare.gov. Social Security handles Medicare enrollment for most people, and the Little Rock Social Security field office is in the downtown Federal Building on West Capitol Avenue — confirm the exact address, room and current hours on the official SSA Office Locator before you go.
Important
American Senior Benefits of Arkansas is a licensed insurance agency, not a government office. We are not affiliated with or endorsed by Medicare, CMS, or the Social Security Administration. We help people compare plans we offer. For official government services, use the contacts below.
The Social Security Office in Little Rock
Most people sign up for Medicare Part A and Part B through Social Security, so it's the closest thing to a "Medicare office" you can visit.
- Address: The Little Rock Social Security field office is in the downtown Federal Building on West Capitol Avenue. Confirm the exact address, room and current hours on the official SSA Office Locator before you go.
- Appointments: Social Security says you must make an appointment for in-person help. Call 1-800-772-1213 (TTY 1-800-325-0778).
Hours and procedures can change. Always confirm on the official SSA Office Locator before visiting. There is also a Social Security office in Sherwood that serves part of the area. Look up its address in the same locator.
What Social Security can help with
- Enrolling in Medicare Part A and Part B (you can also apply online at ssa.gov)
- Replacing a lost Medicare card
- Part B premium and IRMAA (income-related) questions
- Applying for Extra Help with prescription drug costs
Medicare (CMS): Phone and Online Help
Medicare itself doesn't run walk-in offices for beneficiaries. Use:
- 1-800-MEDICARE (1-800-633-4227), TTY 1-877-486-2048, available 24 hours a day, 7 days a week, except some federal holidays
- Medicare.gov: Plan Finder, coverage lookups and your Medicare account
Free Local Counseling: Arkansas SHIIP
The Senior Health Insurance Information Program (SHIIP) is part of the Arkansas Insurance Department. It offers free, unbiased one-on-one Medicare counseling by phone or in person.
- Phone: 1-800-224-6330 (toll-free) or (501) 371-2782
- Address: 1 Commerce Way, Suite 102, Little Rock, AR 72202 (Arkansas Insurance Department)
- Email: insurance.shiip@arkansas.gov
When a Local Licensed Agent Can Help
Government offices handle enrollment in Original Medicare. A licensed agent can help you understand and compare plan options that work alongside it, such as Medicare Advantage, Medicare Supplement (Medigap) and Part D plans, based on your doctors, prescriptions and budget.
American Senior Benefits of Arkansas offers no-cost, no-obligation reviews:
- Office: 814 N University Ave, Little Rock, AR 72205 (by appointment)
- Phone: (501) 459-6953
- Hours: Monday–Friday, 9:00 AM–5:00 PM
- Schedule a review · Little Rock Medicare guide
We also serve North Little Rock, Sherwood, Conway, Cabot and Bryant.
Which Office Do I Need?
| I need to… | Go to |
|---|---|
| Sign up for Part A / Part B | Social Security (ssa.gov or the Little Rock office) |
| Replace my Medicare card | Social Security or Medicare.gov account |
| Ask about Extra Help | Social Security or SHIIP |
| Get free, unbiased counseling | Arkansas SHIIP |
| Compare Medicare Advantage, Medigap or Part D plans | Medicare.gov Plan Finder, SHIIP, or a licensed agent |
| Ask about a claim | 1-800-MEDICARE or your plan |
Turning 65 soon? Read when to enroll in Medicare and our turning 65 help. Annual Enrollment runs Oct 15 – Dec 7. See the 2027 Open Enrollment guide.
Frequently Asked Questions
Sources: Social Security Administration, ssa.gov/locator and ssa.gov/agency/contact; Arkansas Insurance Department, insurance.arkansas.gov (SHIIP); CMS Contacts Directory (SHIIP). Information checked October 13, 2026. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.
